Practical guidance
When repair requests are deferred, the cost of inaction can rise quickly. What starts as a minor issue can turn into a larger operational problem if it is left unresolved for too long.
What to look for
- Repairs have been requested but not actioned within a reasonable period.
- The response is unclear or inconsistent from one follow-up to the next.
- The issue is affecting common areas, access or resident amenity.
- The delay appears to be recurring across multiple matters.
How to respond
A good response begins with a clear record of the issue, the date it was raised and the steps that have or have not been taken. That helps identify whether the problem is a single delay or a broader pattern of under-service.
How My Complex can help
My Complex supports strata and property teams with better visibility over maintenance, inspections, updates and issue tracking. By bringing records and service workflows into one place, it becomes easier to address recurring concerns before they become larger disputes.