Most building, real estate, and facilities management software on the market was built for a different job first, and adapted to strata later. That shows up as clunky portals, disconnected modules, and pricing that creeps up with every add-on. Here's what operators complain about most, and how My Complex was built differently from day one.
These are the recurring frustrations reported by managers, caretakers, committees, and residents dealing with generic or legacy systems.
Tools designed around rent rolls and leasing are missing core strata workflows like committee voting, bylaw tracking, and caretaker reporting.
Maintenance in one tool, accounting in another, documents on a shared drive, and notices sent by email - nothing talks to anything else.
Managers and caretakers are stuck using a desktop-only portal in the field, falling back on phone calls and texts to get things done.
Screens that feel a decade old slow staff down and put residents off using the portal at all.
Basic features are paywalled as add-ons, so the real running cost is unclear until it's already deployed.
When something goes wrong, there's no reliable record of who did what and when, making disputes hard to resolve fairly.
Purpose-built for Australian building, strata, and facilities management from the ground up - not adapted from a different industry.
"Our software was built for leasing, not for running a building."
Every workflow - maintenance, routine servicing, compliance, committee governance, bylaws, registers - is designed around how buildings and strata schemes actually operate day to day.
"We use five different tools that don't talk to each other."
Maintenance, compliance, accounting, documents, registers, and communication all live in one platform, so information doesn't get lost moving between systems.
"Our team is stuck on desktop-only tools in the field."
Native iOS and Android apps exist for every role - manager, caretaker, resident, owner, contractor, and body corporate - not a single shared login stretched across everyone.
"The real cost only becomes clear after we've signed up."
Pricing is based on unit count only, with the full platform included - no paywalled modules or surprise add-on fees as your needs grow.
Much of it was originally built around real estate leasing and rent rolls, so strata-specific needs like committee governance, bylaw tracking, and caretaker reporting are often missing or bolted on afterwards.
Yes. Maintenance, routine servicing, compliance, accounting, documents, registers, and communication are all part of the one platform, removing the need to reconcile information across separate systems.
Mobile apps for every role are included as part of the platform, not sold separately as an add-on module.
Pricing is based on unit count only, with the full platform included from the start - see the pricing page for details.
Stop reconciling five tools that were never designed to work together.
Talk to My Complex.