At My Complex Pty Ltd. (www.mycomplex.au), we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, secure, and disclose data in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
To provide our services, we collect the following types of information:
Personal Information
Names, email addresses, phone numbers, unit numbers, vehicle registration plates, and registered pet details.
Security and Access Records
Keyholder activity logs, key-related records, and secure building access register details.
Mobile App Data
Device tokens needed to deliver app notifications and account alerts.
2. Data Storage and Security
2.1 Secure Infrastructure
Your data is stored in secured infrastructure environments protected by strict access controls and ongoing monitoring.
2.2 Security Safeguards
Data transferred through the platform is protected using SSL/TLS encryption in transit, with additional security controls applied to stored data.
2.3 Ongoing Security Monitoring
We use continuous monitoring, routine vulnerability checks, and defensive testing to support a strong security posture.
3. How We Use and Share Information
We use your data strictly to run the platform's core services, including:
- To enable building managers and caretakers to authenticate residents and track building security registers.
- To dispatch push notifications regarding immediate building updates or marketplace messages.
3.1 Third-Party Disclosures
We may share limited data with trusted service providers (for example, mapping and weather integrations) only where required to deliver platform features. We do not sell or rent your personal data to third-party marketing brokers.
4. Automated Decision-Making (ADM) Transparency
We use limited automation to support operational workflows, such as routing service requests and sending platform notifications.
The Platform does not utilize fully autonomous profiling or predictive AI systems to make high-impact legal decisions affecting residents.
5. Data Deletion and Access Requests
Under the APPs, you have the right to request access to the personal information we hold about you or request its erasure. When an individual marks themselves as "moved out," records are archived or permanently de-identified according to the instructions of the contracting building management corporation.
Privacy Officer Helpdesk Channel
Data access, corrections, or account de-identification requests can be submitted through the website contact form.