It's one of the most common complaints from owners and residents Australia-wide: issues raised with the body corporate committee disappear into silence. No reference number, no update, no resolution. Here's why it keeps happening, and how proof-based reporting fixes it for good.
These themes come up constantly across owner Facebook groups, strata forums, and body corporate meeting minutes.
An email or verbal report goes to a committee member, and there's no confirmation it was logged anywhere at all.
Without a ticket or case number, there's nothing concrete to point back to when chasing an update weeks later.
Committee members are unpaid volunteers juggling their own lives - without a system, reports get missed or forgotten, not ignored on purpose.
When a committee member resigns or isn't re-elected, whatever was in their inbox or memory typically goes with them.
A concern is discussed verbally, everyone nods, and it's never captured as an action item with an owner and a due date.
If a dispute ends up before a strata dispute body or tribunal, there's often no dated record proving the issue was ever properly raised.
Every report becomes a tracked, time-stamped record instead of an email that quietly disappears.
Maintenance requests, complaints, and bylaw reports are logged with a unique ID, timestamp, and current status the resident can check anytime.
Owners and residents see Pending, Scheduled, or Completed status directly in the mobile app - no more chasing to find out what's happening.
Manager and committee dashboards surface open and overdue items automatically, so requests can't quietly sit untouched for months.
Committee meeting minutes and motions are recorded formally with outcomes, so a concern raised verbally isn't lost the moment the meeting ends.
Every report, decision, and resolution stays in the platform permanently - new committee members inherit full history, not an empty inbox.
Dated, attributable records of every report and response give owners and committees a defensible record if a matter needs to be escalated formally.
Most committees are unpaid volunteers without a shared system - reports arrive by email, text, or in person and rely on someone remembering to action them. It's rarely deliberate, but the outcome is the same: things get missed.
Put the concern in writing with a clear description and date, request acknowledgement, and if it remains unresolved, escalate through your strata manager or the relevant state dispute resolution body. A dated, trackable record makes this process significantly easier.
Yes. Residents and owners can track the status of maintenance requests and other reports directly from the resident portal and mobile app, without needing to contact the committee for an update.
No. Committees still make the decisions - My Complex simply ensures every report, discussion, and outcome is recorded and visible, instead of relying on memory and scattered emails.
Give owners, residents, and your committee one shared, trackable system for every report and decision.
Talk to My Complex.