End User License
Agreement (EULA)

This End User License Agreement ("EULA") is a legal agreement between you and My Complex regarding your use of the mycomplex.au mobile application for iOS and Android devices ("Application").

1. License Grant

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Application on compatible mobile devices owned or controlled by you, strictly in accordance with these terms and the terms of service of the Apple App Store or Google Play Store.

2. Third-Party Beneficiaries (Apple and Google)

You explicitly acknowledge and agree that:

• This EULA is concluded solely between you and us (the developer), not with Apple Inc. or Google LLC.
• We, and not Apple or Google, are solely responsible for the Application, its content, maintenance, and support services.
• To the maximum extent permitted by law, Apple and Google have no warranty obligations whatsoever with respect to the Application. Any claims, losses, liabilities, damages, or costs attributable to any failure of the app are the sole responsibility of us as the developer, governed strictly by the liability limits set out in our master Terms of Service.

3. Intellectual Property & Security Protections

The Application and its software components are the proprietary intellectual property of My Complex. You agree not to decompile, reverse engineer, extract, or bypass the app's security controls.

4. Acceptable Use and Marketplace Code of Conduct

The Application contains public areas, including a peer-to-peer communication marketplace. You are strictly prohibited from utilizing the mobile application to upload, distribute, or list content that:

• Is unlawful, harassing, defamatory, abusive, threatening, harmful, vulgar, or obscene.
• Promotes illicit activities, illegal substances, or counterfeit items.
• Infringes upon the intellectual property or privacy rights of any resident, contractor, or third party.

We reserve the absolute right to monitor user-generated listings and instantly, without notice, remove offending items or permanently terminate the account access of any mobile user found in violation of these rules.

5. System Uptime and Push Communications

The Application utilizes background device tokens to transmit critical operational push alerts (e.g., fire drill alerts, package delivery notifications, marketplace updates). While all technical care is executed, we do not guarantee uninterrupted delivery of push alerts, as delivery depends on independent cellular networks, hardware status, and operating system vendors.

6. Device and Background Services

The Application uses background services to support notifications and core features. You acknowledge that network usage, battery consumption, and device performance may vary depending on your device settings and mobile environment.

7. Eligibility

By using the Application, you confirm that you meet the minimum legal age in your jurisdiction and that your access does not breach applicable sanctions or trade restrictions.

8. Contact Information

For mobile app support, bug reports, or safety issues, please contact us using the details below.