Practical guidance
When contractor performance slips, residents notice. So do committees and managers. The issue becomes harder when there is no clear record of what was requested, what was completed and what remains outstanding.
What to look for
- Work is not being completed to the agreed standard.
- Follow-up is inconsistent or delayed.
- There is no clear owner for tracking the service outcome.
- The issue is affecting service delivery or resident experience.
How to respond
Good oversight usually depends on a simple workflow: define the task, confirm the expectation, track progress and document the outcome. That creates a stronger basis for follow-up and accountability.
How My Complex can help
My Complex supports strata and property teams with better visibility over maintenance, inspections, updates and issue tracking. By bringing records and service workflows into one place, it becomes easier to address recurring concerns before they become larger disputes.