General information, not legal advice
Start with the location of the problem
Record whether the issue is inside a lot, on common property, or affecting both. A roof, external wall, shared pipe, lift, pool or garden may need a different process from a fixture inside a lot. The plan of subdivision and applicable by-laws are important when responsibility is unclear.
What to record before asking for action
- Exact location and date first noticed
- What is happening and whether it is getting worse
- Photos, video or other relevant evidence
- Any immediate safety, access or service impact
- Previous reports, reference numbers and responses
Queensland context
Queensland body corporate responsibilities can depend on the community titles scheme, the legislation that applies to it, the survey plan and the scheme by-laws. This article is general information, not legal advice. Check the documents for your scheme and obtain professional advice where responsibility is disputed.
A practical escalation path
Submit the report in writing to the body corporate or its nominated manager, keep the acknowledgement and ask for the next action and owner. If the issue is urgent or creates a safety risk, state that plainly and use the scheme's emergency contact process. If the matter remains unresolved, seek guidance from the Queensland Government dispute-resolution information or qualified advice.
How MyComplex helps
MyComplex can keep the maintenance request, photos, assignment, status changes and completion evidence together so the committee and management team can see what was reported and what happened next.