Practical guidance
People are far more likely to accept a process when they can see that information is being shared consistently and that someone is accountable for keeping the matter moving.
What to look for
- Residents or owners are not receiving updates they expected.
- Replies are delayed, vague or inconsistent.
- Multiple parties seem to be handling the matter differently.
- The lack of communication is creating avoidable tension.
How to respond
A useful approach is to write down what was said, when it was said and what the expected next step was. That creates clarity and makes it easier to move the matter forward in a calm and structured way.
How My Complex can help
My Complex supports strata and property teams with better visibility over maintenance, inspections, updates and issue tracking. By bringing records and service workflows into one place, it becomes easier to address recurring concerns before they become larger disputes.