Practical guidance
Caretaker issues can quickly disrupt the day-to-day experience of residents because they touch cleanliness, maintenance, security and response times. When concerns are handled casually, the problem tends to grow into a wider culture of frustration.
What to look for
- Common areas are not being maintained to the standard expected.
- Requests for repairs or follow-up are being delayed or ignored.
- Committee members or residents are receiving inconsistent responses.
- The agreed scope of work does not seem to be reflected in day-to-day delivery.
How to respond
The best starting point is a clear record of the issue, including dates, photos, messages and the service expectation that appears to have been missed. In most cases, a calm and documented escalation is more effective than repeated informal complaints.
How My Complex can help
My Complex supports strata and property teams with better visibility over maintenance, inspections, updates and issue tracking. By bringing records and service workflows into one place, it becomes easier to address recurring concerns before they become larger disputes.