Resident App Experience

A cleaner resident experience for modern communities.

My Complex gives residents clear pathways for requests, updates, and important notices across web and mobile, reducing friction for everyone.

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Resident outcomes

  • Fast maintenance request lodgement
  • Notices and updates in one channel
  • Clear status transparency

Maintenance Requests

Submit issues quickly and follow request progress without repeated follow-ups.

Building Notices

Receive key building communications through one professional notice stream.

Better Communication

Stay informed with clear update trails and less communication confusion.

Extensive Features for Residents

Fast actions, clear notices and transparent updates across mobile and web.

Resident Self-Service Experience

  • Quick maintenance request lodgement from phone
  • Request status visibility from open to completion
  • Photo attachments for clearer issue reporting
  • Single channel for notices and site updates
  • Lower follow-up burden through live updates

Communication and Trust

  • Time-stamped updates residents can reference later
  • Professional message history for important notices
  • Reduced communication gaps across busy periods
  • Mobile-first view for day-to-day convenience
  • Cleaner resident experience for modern communities